Privacy Policy

Labbaik Cars Rentals ("Labbaik", "we", "us", "our") operates labbaikcarrentals.co.ke. This policy explains what information we collect through the website, how we use it, and how we protect it.

Information We Collect

We collect information you provide directly to us through the site:

• Booking enquiries: name, phone number, email address, pickup and drop-off locations, rental dates, vehicle preference, and any notes you add when you submit a booking request via the Book a Car page.
• Identity documents: if you choose to upload a copy of your ID and driving licence as part of a booking, these are collected to help us verify your identity and prepare your rental agreement ahead of pickup.
• Contact form messages: name, email, phone number, and the content of any message you send us through the Contact page.

We do not collect payment card details through the website — payment is arranged directly with our team.

How We Use Your Information

• To review and respond to booking requests and confirm reservations by phone, WhatsApp, or email.
• To verify your identity and prepare rental paperwork ahead of vehicle pickup.
• To respond to questions submitted through the contact form.
• To meet our legal and regulatory obligations as a vehicle rental business in Kenya.

We do not sell, rent, or trade your personal information to third parties.

How Your Information Is Handled

When you submit a booking or contact form, the details are sent by email directly to our team so we can follow up with you. Any ID or licence copies you upload are stored securely on our server and are only used for the booking they were submitted with. We do not maintain a public-facing customer database or admin dashboard — enquiries are handled directly by our staff.

Data Retention

We retain booking and identity documents for as long as reasonably necessary to fulfil the rental, meet legal or insurance requirements, and resolve any disputes, after which they are deleted.

Your Rights

You may ask us to access, correct, or delete the personal information we hold about you at any time by emailing Alik@labbaikcarrentals.co.ke.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, contact us at Alik@labbaikcarrentals.co.ke or call +254 743 693 225.